Account is expired?

Midnight
Posts: 38
Joined: Sun Apr 01, 2018 5:49 pm

Account is expired?

Postby Midnight » Fri Nov 01, 2019 9:37 pm

I downloaded the CCT beta tonight, created a new account, but when I input in my login information I am being told that my account is expired and is no longer valid.

Any advice?

Greeno34
Posts: 1
Joined: Tue Aug 21, 2018 1:10 pm

Re: Account is expired?

Postby Greeno34 » Sat Nov 02, 2019 8:04 pm

Did you figure this out? I'm having the exact same issue....

IneptAdept
Posts: 2
Joined: Thu Oct 12, 2017 3:39 am

Re: Account is expired?

Postby IneptAdept » Sat Nov 02, 2019 8:15 pm

I also have just created an account and was told it was expired when I tried to log in. I will try again tomorrow, maybe there is some communication lag between creation and logging in database.

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lunawisp
Posts: 834
Joined: Mon Mar 20, 2017 7:20 am
Location: UK

Re: Account is expired?

Postby lunawisp » Sat Nov 02, 2019 8:28 pm

I thought they'd resolved this. You should be able to use it right away. If you're having issues try sending a PM to one of the devs, they might be able to help you.
lunawisp was my Peacebringer in City of Heroes - she lives on in memory as my gaming id.
https://www.heroesin.space/ - A Blog About Super Heroes and Spaceships

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TheDevian
Posts: 8
Joined: Wed Feb 01, 2017 3:23 am
Contact:

Re: Account is expired?

Postby TheDevian » Sat Nov 02, 2019 11:56 pm

Same here, I finally got the game to start, and now this...

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lunawisp
Posts: 834
Joined: Mon Mar 20, 2017 7:20 am
Location: UK

Re: Account is expired?

Postby lunawisp » Sun Nov 03, 2019 4:08 am

Or use the form from the 'Contact Us' link at the head of this page.

<<I spend half my time on this forum staring at "You cannot make another post so soon after your last.">>
lunawisp was my Peacebringer in City of Heroes - she lives on in memory as my gaming id.
https://www.heroesin.space/ - A Blog About Super Heroes and Spaceships

Consultant
Posts: 1868
Joined: Thu Dec 22, 2016 7:48 pm

Re: Account is expired?

Postby Consultant » Sun Nov 03, 2019 5:38 am

Anyone with this problem can send us a form from the Contact Us button on the website with your name and the character and your Paypal address, and we can fix the expired key issue very quickly.

Consultant
Posts: 1868
Joined: Thu Dec 22, 2016 7:48 pm

Re: Account is expired?

Postby Consultant » Sun Nov 03, 2019 6:33 am

Following up up on the four supporters above: Midnight, Greeno34, IneptAdept, and The Devian, all of your keys have a full term for the Beta, although all four had been corrupted. So you were right, and it has been corrected.

If anyone else gets this issue please submit a Contact Us form and we will reset the duration.


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